Shipping & Delivery Policy

Digital Delivery & Fulfillment Policy

Last updated: October 11, 2026

Thank you for visiting The Louisville Guide (thelouisvilleguide.com). This Shipping & Delivery Policy outlines the electronic fulfillment process for all orders placed on our website.

1. 100% Digital Goods & Online Services

All items, products, and services offered on The Louisville Guide are 100% digital. We do not sell or ship physical merchandise. Consequently:

• Physical Shipping Charges: $0.00 (No shipping, handling, or freight fees are ever assessed).
• Physical Delivery Address: No shipping address is required at checkout; only valid billing information and your email address are needed.

2. Fulfillment Methods & Timelines

Delivery of your purchased items occurs electronically across two primary categories:

• Digital Downloads & Curated City Guides: Delivered immediately upon successful payment. A secure download link is rendered on the post-checkout confirmation screen and a duplicate link is automatically emailed to your provided email address within minutes. You can also access downloads at any time via your account portal at thelouisvilleguide.com/my-account/.
• Directory Listings & Merchant Placements: Directory claims, sponsored placements, and badge verifications are provisioned electronically within 1 to 3 business days following submission, pending standard editorial fact-checking and entity verification.
• Digital Service Engagements & Audits: Custom reports and audit deliverables are scheduled and delivered electronically via secure PDF and dashboard link according to the engagement timeline (typically within 5 to 7 business days).

3. Order Confirmation & Receipts

Immediately after completing an order, you will receive an automated email confirmation containing your order receipt, transaction ID, and instructions for accessing your digital items. If you do not see this email within 15 minutes of checkout, please check your spam/promotions folder or contact our support team.

4. Delivery Issues & Customer Support

If you experience any difficulties accessing your digital download or your business listing has not appeared within 3 business days, please contact our support team directly. We will resolve access within 24 business hours:

Customer Support: info@thelouisvilleguide.com
Operating Hours: Monday – Friday, 9:00 AM – 5:00 PM EST
Location: Louisville, KY 40202